Notice of Nondiscrimination and Accessibility

Discrimination is Against the Law

Delta Dental of Iowa complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes). Delta Dental of Iowa does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Delta Dental of Iowa:

• Provides people with disability reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language assistance services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Delta Dental’s Member and Provider Services at 1-800-544-0718.

Delta Dental of Iowa has a grievance procedure, available upon request, to address any grievances (also known as a complaint) of discrimination. If you believe that Delta Dental of Iowa has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a complaint with:

Delta Dental of Iowa
Attn: Compliance Director
9000 Northpark Drive
Johnston, Iowa  50131

Phone: 1-800-544-0718

Hearing Impaired Toll Free: 1-888-287-7312

Fax: 1-888-264-1440

Email: [email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing the grievance, the Director of Compliance is available to help you at the contact information above.

You can also file a civil rights complaint with the U. S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201

Phone: 1-800-368-1019

Fax: 202-619-3818

Hearing Impaired: 1-800-537-7697 (TDD)

Email: [email protected] 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.